Privacy Policy

Community Counsel is committed to protecting your privacy online. This Privacy Policy explains the information we may collect through your use of this website, and how we use, share, and store that information. We are committed to protecting your privacy with the same care and respect that guide our work to expand access to justice.

No Attorney-Client Relationship

Your use of this website or submission of information through this website does not create an attorney-client relationship between you and Community Counsel. If you become a client of Community Counsel, your information will be protected in accordance with applicable laws governing attorney-client confidentiality and privilege.

Collection and Use of Personal Information

We collect personal information only when you provide it to us voluntarily through activities on this website. “Personal Information” may include your name, organization, mailing address, telephone number, email address, and payment information. Our website may include pages where you can:

• Make a donation 
• Sign up for our email newsletter 
• Register for a seminar, clinic, or workshop 
• Apply to volunteer 
• Submit an inquiry 

We use your Personal Information to fulfill your request or for the purpose for which you provided it. We may also use it to send you information about our programs, services, and events, either electronically or through the mail. You may opt out of these communications at any time by contacting us.

Sensitive Information and Program Participation

Some information collected through forms or participation in our programs may include sensitive personal information, such as financial, health, or disability-related information, when necessary to determine eligibility for legal services or provide assistance. We limit the collection of such information to what is reasonably necessary and handle it with heightened confidentiality and care.

Sharing of Personal Information

Community Counsel does not sell, trade, lease, or rent your Personal Information to third parties for marketing purposes. We may share your Personal Information in the following limited circumstances:

• With service providers who assist in operating our website or programs (such as payment processors, form platforms, case management systems, or email services) 
• With trained volunteers who assist in delivering services under staff supervision and subject to confidentiality obligations 
• As required by law, such as in response to a subpoena, court order, or other legal process 
• To protect the rights, safety, or property of Community Counsel or others 

We require our service providers to safeguard your information and use it only for authorized purposes.

Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and support our programs.

Your Choices and Access to Information

You may contact us at any time to:

• Update or correct your Personal Information 
• Request removal from our mailing lists 
• Ask questions about how your information is used 

We will respond to requests in accordance with applicable law.

California Privacy Rights

California residents may have certain rights regarding their personal information under California law, including the right to request access to or deletion of personal information, subject to applicable exemptions. To make such a request, please contact us.

Cookies and Aggregate Information

“Cookies” are small text files that a website can use to recognize repeat users and collect information about how the website is used. This website may use cookies to collect non-personal information and improve user experience. We may also use IP addresses to analyze trends, administer the website, track usage, and gather aggregate demographic information. This information is not linked to individual users.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Security 

We implement administrative, technical, and physical safeguards designed to protect your Personal Information. However, no method of transmission over the Internet is completely secure. By using this website, you acknowledge that you provide information at your own risk.

Text Message Communications

If you provide your mobile phone number, you consent to receive text messages from Community Counsel related to our services, programs, or events. Message frequency may vary. Message and data rates may apply. Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Accessibility and Language Access

We are committed to making our communications accessible. If you need this Privacy Policy in another language or format, please contact us.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through the Contact Us section of our website.

SMS Consent Communication:

The information 714-617-5353 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Community Counsel, you may receive messages related to the following (provide specific examples):

Customer care

Example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Community Counsel at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or answering your inquiries.

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Community Counsel in the following way :

By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at communitycounsel.org. 

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

Message frequency may vary